Term and Conditions

Welcome to Farah, where artisanal craftsmanship meets modern convenience. These Terms and Conditions govern your use of urbanstyleshoes.com and all purchases made through our platform. By accessing our website or making a purchase, you agree to be bound by these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users who are at least 18 years old or accessing with parental/guardian consent. We reserve the right to refuse service to anyone for any reason at any time.

1.2 Intellectual Property Rights

All content on this website, including text, images, logos, and product designs, is the property of Farah and protected by international copyright laws. Unauthorized use of any content is strictly prohibited.

2. Product Information

2.1 Product Descriptions

We take pride in offering premium footwear and accessories including:

• Footwear: Ankle boots, Chelsea boots, knee-high boots, casual shoes, formal shoes, loafers, flats, and sandals
• Accessories: Bags (clutch, crossbody), black belts, jackets, coats, and knitwear

While we strive for accuracy, slight variations in color or texture may occur due to monitor settings or natural materials.

2.2 Custom Products

Certain items (custom-sized formal shoes, monogrammed accessories) are made-to-order and marked as final sale. These cannot be returned or exchanged unless defective.

3. Ordering and Payment

3.1 Order Process

All orders are subject to availability. By placing an order, you represent that all provided information is accurate and complete.

3.2 Accepted Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed immediately upon order confirmation.

3.3 Pricing and Currency

All prices are in USD. We reserve the right to adjust prices at any time, though orders already placed will be honored at the stated price.

4. Shipping Policy

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

4.2 Shipping Options

• Standard Shipping ($12.95): DHL or FedEx delivery within 10-15 business days after dispatch
• Free Shipping: Available for orders over $50 via EMS within 15-25 business days after dispatch

4.3 International Orders

We ship globally except to certain Asian destinations and remote locations. Customers are responsible for all customs duties and import taxes. During peak seasons, delivery times may extend slightly.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery for most items if:

• Items are unworn with original tags attached
• Original packaging is intact (including dust bags for leather goods)
• Proof of purchase is provided

5.2 Non-Returnable Items

The following cannot be returned:

• Custom-sized formal shoes
• Monogrammed/personalized accessories

5.3 Return Process

1. Email [email protected] with your order number and return request
2. Wait for authorization and return instructions (24-48 hour response time)
3. Ship items with tracking to: Farah Returns, 3533 Locust View Drive, San Francisco, US 94143

5.4 Refunds

Refunds are processed within 3-5 business days after receipt and inspection:

• Original shipping fees are non-refundable
• Return shipping is at customer’s expense
• Refunds are issued to the original payment method (5-10 business days processing)

6. Customer Responsibilities

6.1 Accurate Information

Customers must provide complete and accurate shipping and payment information. Farah is not responsible for delays or additional costs resulting from incorrect information.

6.2 Customs Compliance

International customers are responsible for:

• All customs duties and import taxes
• Ensuring returns are marked “RETURNED GOODS” on customs documentation

6.3 Product Care

Customers must follow care instructions provided with products to maintain quality and warranty coverage.

7. Liability Limitations

Farah shall not be liable for:

• Any indirect, incidental, or consequential damages
• Delays caused by shipping carriers, customs, or events beyond our control
• Minor variations in product color or texture

Last updated: [Insert Date]