At Farah, we craft our footwear and accessories with precision to ensure your complete satisfaction. Should any item not meet your expectations, our returns process reflects the same thoughtful consideration we apply to our products.

Eligibility & Timeframe

We accept returns and exchanges within 15 days of delivery for most items. To qualify:

  • Items must be unworn, in original condition with all tags attached
  • Original packaging must be intact
  • Proof of purchase is required
Note on Final Sale Items: Certain crafted-to-order footwear (particularly custom-sized formal shoes and monogrammed accessories) cannot be returned due to their personalized nature. These will be clearly marked at purchase.

Return Process

  1. Initiate Your Return: Email [email protected] with your order number and return request details (see template below)
  2. Receive Authorization: Our team will respond within 24-48 hours with return instructions and RMA number
  3. Package Securely: Use original packaging when possible, including dust bags for leather goods
  4. Ship with Tracking: Return via tracked courier to:
    Farah Returns
    3533 Locust View Drive
    San Francisco, US 94143

Refund Processing

Upon receipt and inspection (typically 3-5 business days):

  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timing: 5-10 business days for credit card processing
  • Deductions: Original shipping fees are non-refundable; return shipping is at customer’s expense

Exchange Process

For size exchanges or alternative styles:

  1. Follow standard return procedure
  2. Specify desired replacement in your return email
  3. We’ll process once original item is received
  4. Expedited shipping available for urgent exchanges ($12.95 FedEx/DHL upgrade)

Return Request Template

Subject: Return Request for Order #[Your Order Number] Dear Farah Customer Care, I would like to request a [return/exchange] for the following item(s) from order #[Your Order Number]: – Item Name: – Size/Color: – Reason for Return: [For exchanges, please specify desired replacement: – Item Name: – Size/Color: ] I confirm the item(s) are in original unworn condition with all tags attached. Please provide return authorization and instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number]

International Returns

For our global clientele (excluding certain Asian destinations):

  • Customs documentation must be marked “RETURNED GOODS”
  • Duties/taxes for original shipment cannot be refunded
  • Return shipping costs may vary by region

For further assistance, contact our discreet customer care team at [email protected] or +1 (415) [XXX-XXXX].

Farah reserves the right to refuse returns that don’t meet our policy standards. This policy does not affect your statutory rights.