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At Farah, we believe your personal data deserves the same thoughtful consideration as our handcrafted footwear and accessories. This Privacy Policy outlines how urbanstyleshoes.com (“we,” “us,” or “our”) collects, uses, and protects your information with the discretion and care our discerning customers expect.

1. Information We Collect

To provide our seamless shopping experience, we collect:

  • Personal Details: Name, email address, shipping/billing addresses, and phone number when you create an account or complete a purchase
  • Payment Information: Encrypted transaction details (credit card numbers are processed but never stored)
  • Preference Data: Size selections, wishlist items, and browsing behavior to curate your experience
  • Technical Information: IP address, device type, and browser data for security and optimization
  • Communication Records: Correspondence with our customer care team

2. How We Use Your Information

Your data enables us to:

  • Process transactions with the same precision as our craftsmanship
  • Deliver personalized service matching our tailored product philosophy
  • Enhance our collections based on discerning customer preferences
  • Protect against fraudulent activity while maintaining discretion
  • Communicate about orders, promotions (with consent), and product updates relevant to urban professionals

3. Data Sharing & Disclosure

We treat your information with the confidentiality of a private atelier:

  • Service Partners: Trusted logistics providers and payment processors (Visa, MasterCard, JCB, PayPal) who meet our security standards
  • Legal Compliance: When required by law or to protect our rights and customers
  • Business Transfers: In the event of merger or acquisition, with continued privacy protection

We never sell customer data to third-party marketers.

4. International Data Transfers

As a global brand (excluding certain Asian destinations and remote regions), your information may be transferred to and processed in countries outside your residence. We ensure all transfers receive adequate protection under applicable laws.

5. Data Security

We implement security measures mirroring the quality of our premium leather goods:

  • Enterprise-grade encryption for all transactions
  • Regular security audits of our systems
  • Limited employee access to sensitive data
  • Secure servers with industry-standard protections

6. Your Rights

You may:

  • Access, correct, or request deletion of your personal data
  • Object to or restrict certain processing
  • Withdraw consent for marketing communications
  • Request data portability where applicable

To exercise these rights, please contact [email protected]. We respond to all requests with the same prompt attention as our customer service inquiries.

7. Cookies & Tracking Technologies

Our website uses carefully selected technologies to enhance your experience:

  • Essential Cookies: Enable core functionality like secure checkout
  • Performance Cookies: Help us refine our digital storefront
  • Targeting Cookies: Show relevant product suggestions (may be declined)

Manage preferences via your browser settings or our cookie consent banner.

8. Policy Updates

We may update this policy to reflect evolving practices, always maintaining our commitment to your privacy. Significant changes will be communicated to our valued customers.

9. Contact Us

For privacy inquiries or concerns:

Farah Customer Care
3533 Locust View Drive
San Francisco, US 94143
Email: [email protected]