Your questions answered with the same thoughtful consideration we apply to our premium footwear and accessories.

Product Information

What styles does Farah specialize in?
Farah offers curated collections for the urban professional, specializing in timeless footwear including Chelsea boots, loafers, formal shoes, and seasonal sandals, complemented by investment-worthy accessories like leather bags and belts. Our aesthetic balances contemporary sophistication with enduring versatility.
Are Farah products seasonless?
Yes, our design philosophy centers on creating pieces with year-round relevance. From our lambswool jumpers to versatile ankle boots, each item is crafted to transition seamlessly between seasons while maintaining its sophisticated appeal.
Where are Farah products made?
While our headquarters are in San Francisco, we source premium materials globally and partner with skilled artisans to create pieces that meet our exacting standards for quality and timeless elegance.

Ordering & Account

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal for your convenience. All transactions are securely processed to protect your information.
How can I track my order?
Once your carefully curated pieces are dispatched from our San Francisco headquarters, you’ll receive a tracking number via email that works with either DHL/FedEx (standard shipping) or EMS (free shipping) tracking systems.
Can I modify my order after placing it?
To maintain our efficient processing standards, order modifications must be requested within 2 hours of placement. Please contact [email protected] immediately if you need to make changes.

Shipping & Delivery

What are your shipping options?
We offer two premium delivery services:

Standard Shipping ($12.95): 10-15 business days via DHL/FedEx
Free Shipping (orders over $50): 15-25 business days via EMS

All orders are carefully prepared in 1-2 business days at our San Francisco studio before dispatch.
Do you ship internationally?
We proudly serve style-conscious individuals worldwide, excluding certain Asian destinations and remote regions. International customers should note that delivery estimates exclude customs clearance time, and local duties/taxes may apply per your country’s regulations.
Why is my package taking longer than estimated?
While we carefully prepare each order within 1-2 days, international shipments may experience delays during customs clearance. Seasonal demand and global logistics can occasionally extend transit times. Rest assured we’ve partnered with premium carriers to deliver your pieces as efficiently as possible.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the delivery date. Items must be in unworn condition with original packaging. This gives you ample time to ensure your investment pieces meet our shared standards for quality and sophistication.
How do I initiate a return?
Please contact our San Francisco-based customer care team at [email protected] with your order details. We’ll guide you through our streamlined return process designed with your convenience in mind.
Are return shipping costs covered?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service to ensure your return reaches our studio safely.

Additional Assistance

How can I contact customer service?
Our dedicated team at 3533 Locust View Drive, San Francisco is available via email at [email protected]. We typically respond within 24 hours with the same attention to detail we apply to our product craftsmanship.
Do you offer styling advice?
Absolutely. Our team understands the versatility of our collections and can provide suggestions for creating sophisticated looks suitable for urban professionals. Feel free to inquire about specific pieces or styling needs.

At Farah, we’re committed to making every aspect of your experience reflect our values of quality, value, and timeless elegance. Should you have any questions not covered here, please don’t hesitate to reach out.